Refund policy
Refunds
We offer a 14 day, no questions asked return policy on all purchased artwork for domestic order, 8 days for international order.
The return shipment is at the buyer's expense.
To be eligible for a return, your item must be in the same condition in which you received it. It must also be in the original packaging.
To complete the return, send an email to info@exclusiveurbanart.com with pictures of the damaged box and the damaged contents.
The return shipment is at the buyer's expense.
To be eligible for a return, your item must be in the same condition in which you received it. It must also be in the original packaging.
To complete the return, send an email to info@exclusiveurbanart.com with pictures of the damaged box and the damaged contents.
Please note that on limited edition prints no refunds are accepted due to the risk of counterfeiting.
Any item not in its original condition, damaged or missing parts for reasons not due to our error, will NOT be refunded.
In case the item gets damaged during shipping:
Our shipments are always made with good packaging and shipped with the best express couriers, but if the package is damaged upon delivery, please accept the shipment with reserve, and if you verify that the object has been damaged due to of the shipment, please send us the photos by email with a request of the return and refund within 2 working days of receipt at our e-mail info@exclusiveurbanart.com, as the responsibility in this case lies with the courier and we must promptly notify them.
Please note that photos are essential with the refund request.
In the event that this is not done on this time, we are then unable to refund the order or accept returns on the damaged item due to shipping.
Refunds:
Once we have received and inspected your return, we will send you an email to inform you that we have received the returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a set period of days.
Late or missing refunds:
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially posted.
Then contact your bank. It often takes some processing time before a refund is posted.
If you have done all of this and have not yet received your refund, please contact us at info@exclusiveurbanart.com.
Shipment:
To return the product, you must send the product to: Exclusive Urban Art, Via Pio Foa 50/52, 00152 Rome Italy P.I: 16080241009
We are not responsible for works damaged in transit. If the artwork is not properly packaged and damaged during return shipping, the restoration or repair costs will be deducted from the refund amount.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before the refund is officially posted.
Then contact your bank. It often takes some processing time before a refund is posted.
If you have done all of this and have not yet received your refund, please contact us at info@exclusiveurbanart.com.
Shipment:
To return the product, you must send the product to: Exclusive Urban Art, Via Pio Foa 50/52, 00152 Rome Italy P.I: 16080241009
We are not responsible for works damaged in transit. If the artwork is not properly packaged and damaged during return shipping, the restoration or repair costs will be deducted from the refund amount.